Our Flagship Services
Remote Hands Baseline
Your on-site troubleshooter. Ideal for live video diagnostics, power cycling, basic component swaps, and guided tasks for low to medium liability systems.
- Live video call support
- Basic troubleshooting & resets
- Client-provided component replacement
- 7-day follow-up warranty
- Excludes high-liability systems (power plants, telecoms, high voltage, etc.)
Remote Eyes Assessment
Need eyes on the ground? Get professional visual inspection with high-quality photos and video documentation for comprehensive site condition assessments.
- High-resolution photos & video
- Ideal for pre/post-work & audits
- Scheduled service discounts (2-30+ visits)
- Fast delivery
Additional Support & Enhancements
Complement our core services with these valuable add-ons to ensure comprehensive support for your remote operations.
Local Guide Service
Local service provider support for your fly-in teams. Includes airport pickup/drop-off, in-village transportation, equipment assistance, and on-site coordination.
Transportation Solutions
Access to challenging sites is no problem. We arrange necessary transport via ATV, snowmachine, or boat if required for service calls.
Pro Kit & Diagnostics
Our optional Pro Kit equips service providers with advanced tools like a remote-control laptop, satellite connectivity, multimeter, network tester, thermal camera, and more.
Response Times & Coverage Guarantee
We strive for rapid deployment. While we can often have a service provider on-site within 24 hours in many communities, our network is constantly growing.
Statewide Guarantee: We guarantee coverage and service availability in any community in Alaska within 5 business days.
As our service provider network expands, our response times will continuously improve. If your organization requires guaranteed rapid response times for specific sites, please contact us. We can work with you to establish dedicated service providers and customized service level agreements (SLAs) to meet your critical needs.