How Remote Hands Alaska Works
Our focus is on connecting clients to our professional service providers.
Our Simple 3-Step Process
We've designed our system for ease of use, ensuring you get the support you need, when and where you need it.
Submit Your Request
Easily initiate a service request through our online platform or by contacting our support team. Provide details about the location, type of equipment, and the issue you're facing.
Submit Your Request
Easily initiate a service request through our online platform or by contacting our support team. Provide details about the location, type of equipment, and the issue you're facing.
Submit Your Request
Easily initiate a service request through our online platform or by contacting our support team. Provide details about the location, type of equipment, and the issue you're facing.
Integrated Technology for Seamless Support
Leveraging modern tools to ensure clear communication, efficient service, and comprehensive documentation.
Live Video & POV Cameras
Our technicians are equipped for:
- Real-time video collaboration
- Utilizing Point-of-View (POV) camera mounts
- Remote professional guidance to help you troubleshoot
Service Platform
Our intuitive online platform will:
- Streamline service requests & technician dispatch
- Show real-time progress tracking
- Enable remote communication with technicians
Communication Tools
We utilize a suite of communication tools including:
- Secure messaging
- File sharing
- Satellite communication (included in our Pro package)
Reporting & Documentation
Receive comprehensive service reports including:
- Photos & Video (Remote Eyes)
- Detailed service logs
- Job completion status
Our Commitment to Quality
We understand the critical nature of your remote systems. Our processes are built on trust, reliability, and a commitment to getting the job done right..
All technicians undergo:
Our technicians are equipped for:
- Thorough vetting process, including reference checks
- Training on our procedures, safety protocols, and the use of our communication technology
- Training based on your specific needs, with your guidance
Reliability Through Redundancy
Our reliability strategy:
- Multiple technicians in each community
- Dedicated support team
- Regional backup teams for peak demand
Insurance & Liability
Remote Hands Alaska carries:
- General Liability
- Professional Liability
- Cyber Liability
Success Metrics & Guarantees
Success Metrics & Guarantees:
- 100% Customer Satisfaction
- 100% Technician Satisfaction
- 7-day warranty on baseline service
Ready to Simplify Your Remote Support?
Experience the ease, reliability, and cost-savings of Remote Hands Alaska.